Política de envio

1. Shipment Processing Time
  • Processing Period: All orders are processed and prepared within 5 to 8 business days.
  • Operational Days: Orders are not shipped or delivered on weekends or holidays.
  • Potential Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates
  • Carrier: We ship all orders using Correios (Postal Service).
  • Free Shipping: We offer Free Standard Shipping on all orders over 45€ (or equivalent in your currency).
  • Orders Under 45€: For orders below 45€, shipping charges will be calculated and displayed at checkout based on the weight and destination of your order.
  • Delivery Delays: Delivery delays can occasionally occur due to external factors, peak seasons (like Christmas), or customs clearance.

3. Shipment Confirmation & Order Tracking
  • Notification: You will receive a Shipment Confirmation email once your order has shipped.
  • Tracking Number: This email will contain your tracking number(s), which will be active within 24 hours. You can use this number to track your package directly on the Correios website.

4. Customs, Duties, and Taxes
  • Fees: Oásis Cosmetics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages
  • Carrier Liability: Oásis Cosmeticsis not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Assistance: Please save all packaging materials and damaged goods before filing a claim, and notify our support team so we can assist you through the process.

6. Incorrect Delivery Address & Unclaimed Packages
  • Customer Responsibility: It is the customer's responsibility to ensure that the shipping address is entered correctly at checkout.
  • Return to Sender: If a package is returned to us due to an incorrect/incomplete address, or because it was unclaimed at the local postal office, the customer will be responsible for the shipping costs of resending the package.